Update - We are continuing to monitor the processing of our DNS reporting data, but systems are stable after modifications made yesterday.

DNS resolution and other services are currently operating normally.
Nov 21, 09:25 EST
Update - Earlier today an incident occurred that caused intermittent access to the blackhole. This affected other systems and resulted in lost DNS reported data from 9:00 AM Eastern to noon Eastern.

A mitigation has been put in place to hopefully avoid additional data loss, but we are continuing to monitor these services.

DNS resolution has not been impacted by this event. Customers have continued to be protected throughout this incident.
Nov 20, 15:25 EST
Update - Intermittent access to the blackhole is continuing. Customers are still protected but may not see an education block page.

We are continuing to monitor the processing of our DNS reporting data. Some reporting data from 2:00 PM Eastern to 4:00 PM Eastern was lost.

DNS resolution has not been impacted by this event. Customers continue to be protected.
Nov 19, 15:33 EST
Update - We are continuing to monitor the processing of our DNS reporting data. Some backend services were affected causing intermittent access to the blackhole and some reporting data from 9:00 AM Eastern to 11:00 AM Eastern to be lost.

DNS resolution has not been impacted by this event. Customers have continued to be protected, but might not see an education block page in some situations. Other services are operating as expected.
Nov 19, 12:07 EST
Update - To avoid impact on additional services, some DNS reporting data was lost between 9:00 AM Eastern and 12:00 PM Eastern time for November 15th, 2019. Some blackhole alerts were delayed in processing.

We are continuing to monitor the situation and are working on improvements.

DNS resolution has not been impacted by this event. Customers have continued to be protected. The blackhole and other services are currently operational.
Nov 15, 12:08 EST
Update - To avoid impact on additional services, some DNS reporting data was lost between 3:00 AM Eastern and 7:00 PM Eastern time for November 14th, 2019. Some blackhole alerts were delayed in processing.

We are continuing to monitor the situation and are working on improvements.

DNS resolution has not been impacted by this event. Customers have continued to be protected. The blackhole and other services are currently operational.
Nov 14, 18:52 EST
Update - To avoid impact on additional services, some DNS reporting data was lost between 11:00 AM Eastern and 1:00 PM Eastern time for November 13th, 2019. Some blackhole alerts were delayed in processing.

We are continuing to monitor the situation and are working on improvements.

DNS resolution has not been impacted by this event. Customers have continued to be protected. The blackhole and other services are currently operational.
Nov 13, 12:56 EST
Update - We are investigating why the blackhole service is intermittently unavailable.

DNS resolution and other services are operating as expected. DNSWatch customers are still protected.
Nov 13, 12:05 EST
Update - Last night our monitoring alerted us to issues stemming from the DNS reporting data. From approximately 8:00 PM to 8:30 PM the blackhole was having issues responding to queries. In order to contain the impact, DNS data from 5:00 PM Eastern to 9:00 PM Eastern was lost.

We recognize this processing is currently unstable and are continuing to work toward improvements.

At no point was DNS resolution or customer protection impacted.

Currently all systems are operational. DNS reports are currently being processed, but are delayed.
Nov 12, 12:27 EST
Update - We are monitoring the processing of DNS reporting data and investigating ways to improve the efficiency and resiliency of this processing chain. DNS reports are currently delayed, but processing is ongoing.

Currently all services are operating normally.
Nov 11, 11:12 EST
Monitoring - DNS reporting processing is continuing. While troubleshooting this we realized that the impact was greater than initially realized.

DNS reporting data from approximately 10:00 PM Eastern Nov. 6th to 6:00 PM Eastern Nov. 7th was lost. Alerts during the time period of roughly 8:00 AM Eastern Nov 7th to 6:00 PM Eastern Nov. 7th are lost.

DNS resolution was not affected during this incident. Customers were fully protected, but might not have seen the educational block page. All services are operating normally.
Nov 7, 18:14 EST
Update - We've identified the ongoing issue and are working to remediate the problem. Recent reporting data (starting at roughly 10 PM Eastern time on November 6th, 2019) will not be available.

The blackhole service is currently not down, but users are still protected (they are just not being served education content).

We're investigating reports of issues logging into the DNSWatch dashboard.

DNS resolution and other components are unaffected.
Nov 7, 16:31 EST
Update - We are still investigating the current issues processing DNS reporting data. You may find that recent reporting data is not appearing in the DNSWatch dashboard.

DNS resolution and other services are operating normally.
Nov 7, 11:04 EST
Investigating - We are currently investigating issues processing of DNS reporting data. DNS resolution is not impacted and is working normally.

We are also investigating some intermittent issues with the blackhole service.

Other services, including DNS resolution, are not affected.
Nov 7, 08:31 EST

About This Site

We continuously monitor the status of DNSWatch and all its related services. If there are any interruptions in service, a note will be posted here.

DNS ? Operational
90 days ago
100.0 % uptime
Today
DNS (US) Operational
90 days ago
100.0 % uptime
Today
DNS (EU) Operational
90 days ago
100.0 % uptime
Today
DNS (APAC/Tokyo) Operational
90 days ago
100.0 % uptime
Today
DNS (APAC/Sydney) Operational
90 days ago
100.0 % uptime
Today
GO Client API ? Operational
90 days ago
100.0 % uptime
Today
GO Client API (US) ? Operational
90 days ago
100.0 % uptime
Today
GO Client API (EU) ? Operational
90 days ago
100.0 % uptime
Today
GO Client API (APAC/Tokyo) ? Operational
90 days ago
100.0 % uptime
Today
GO Client API (APAC/Sydney) ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
99.88 % uptime
Today
Blackhole ? Operational
90 days ago
94.88 % uptime
Today
DNSWatch API ? Operational
90 days ago
100.0 % uptime
Today
Content Filtering Operational
90 days ago
100.0 % uptime
Today
Firebox Registrations ? Operational
90 days ago
100.0 % uptime
Today
RPZ zone transfers Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
DNS mean response time (US)
Fetching
DNS mean response time (EU)
Fetching
DNS mean response time (APAC/Tokyo)
Fetching
DNS mean response time (APAC/Sydney)
Fetching
GO Client API (US) Mean Response Time
Fetching
GO Client API (EU) Mean Response Time ?
Fetching
GO Client API (APAC/Tokyo) Mean Response Time
Fetching
GO Client API (APAC/Sydney) Mean Response Time
Fetching
Dashboard mean response time
Fetching
Blackhole mean response time
Fetching
Past Incidents
Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019
Resolved - This situation is resolved.
Nov 7, 08:26 EST
Monitoring - DNS reports for the time period of October 24th, 2019 between approx. 1 AM and noon (Eastern time) will have missing data in them. DNSWatchGO client data, Alerts, and content filtering reports are unaffected.

DNS resolution and other services are unaffected. All services are currently operational and new data is reporting properly.
Oct 24, 13:01 EDT