2024-04-18 - APAC - WGC Login Issues
Monitoring - A fix has been implemented. We are no longer experiencing issues with our WatchGuard cloud management UI and we're monitoring to ensure system stability. We'll post our next update in 60 minutes, if not sooner
Apr 18, 2024 - 22:51 UTC
Identified - The issue has been identified and a fix is being implemented. We'll post our next update in 2 hours, if not sooner.
Apr 18, 2024 - 21:24 UTC
Update - We are continuing to investigate this issue. We'll post our next update in 2 hours, if not sooner. Thanks for your patience.
Apr 18, 2024 - 20:38 UTC
Update - We are still working hard to identify the issue and we apologize for the impact this event has caused. We'll post our next update in two hours, if not sooner.
Apr 18, 2024 - 18:38 UTC
Update - We are still working hard to resolve this event. We'll post our next update in 90 minutes, if not sooner. Thanks for your patience.
Apr 18, 2024 - 17:08 UTC
Update - We continue experiencing issues with our WatchGuard cloud management UI. We'll post our next update in 1h if not sooner.
Apr 18, 2024 - 16:16 UTC
Update - We're still experiencing issues with our WatchGuard cloud management UI. Our teams continue working hard to restore normal operations. We'll post our next update in 30 minutes if not sooner.
Apr 18, 2024 - 15:45 UTC
Update - We continue experiencing issues with our WatchGuard cloud management UI. Our teams are working hard to restore normal operations and we apologize for any impact this is having on you or your customers. We'll post our next update in 30 minutes if not sooner.
Apr 18, 2024 - 15:14 UTC
Investigating - We are currently experiencing issues with customers when loading WatchGuard cloud portal. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes if not sooner.
Apr 18, 2024 - 14:44 UTC
Uptime over the past 90 days. View historical uptime.
WatchGuard Cloud Platform:::AMER ? Operational
Web UI Login:::AMER Operational
Account Administration:::AMER Operational
Operator Administration:::AMER Operational
Inventory Administration:::AMER Operational
WatchGuard Cloud Platform:::EMEA ? Operational
Web UI Login:::EMEA Operational
Account Administration:::EMEA Operational
Operator Administration:::EMEA Operational
Inventory Administration:::EMEA Operational
WatchGuard Cloud Platform:::APAC ? Operational
Web UI Login:::APAC Operational
Account Administration:::APAC Operational
Operator Administration:::APAC Operational
Inventory Administration:::APAC Operational
AuthPoint Administration:::AMER ? Operational
90 days ago
100.0 % uptime
Today
Account Administration:::AMER Operational
User and Token Administration:::AMER Operational
Reporting:::AMER Operational
Password Vault Provisioning:::AMER Operational
90 days ago
100.0 % uptime
Today
Shared Credential Management:::AMER Operational
90 days ago
100.0 % uptime
Today
Dark Web Monitoring:::AMER Operational
90 days ago
100.0 % uptime
Today
AuthPoint Administration:::EMEA ? Operational
90 days ago
100.0 % uptime
Today
Account Administration:::EMEA Operational
User and Token Administration:::EMEA Operational
Reporting:::EMEA Operational
Password Vault Provisioning:::EMEA Operational
90 days ago
100.0 % uptime
Today
Shared Credential Management:::EMEA Operational
90 days ago
100.0 % uptime
Today
Dark Web Monitoring:::EMEA Operational
90 days ago
100.0 % uptime
Today
AuthPoint Administration:::APAC ? Operational
90 days ago
100.0 % uptime
Today
Account Administration:::APAC Operational
User and Token Administration:::APAC Operational
Reporting:::APAC Operational
Password Vault Provisioning:::APAC Operational
90 days ago
100.0 % uptime
Today
Shared Credential Management:::APAC Operational
90 days ago
100.0 % uptime
Today
Dark Web Monitoring:::APAC Operational
90 days ago
100.0 % uptime
Today
AuthPoint Authentication:::AMER ? Operational
90 days ago
100.0 % uptime
Today
RADIUS:::AMER Operational
SAML:::AMER Operational
Logon Agents:::AMER Operational
ADFS:::AMER Operational
RDWeb:::AMER Operational
Firebox:::AMER Operational
API:::AMER Operational
Password Vault:::AMER Operational
90 days ago
100.0 % uptime
Today
AuthPoint Authentication:::EMEA ? Operational
90 days ago
100.0 % uptime
Today
RADIUS:::EMEA Operational
SAML:::EMEA Operational
Logon Agents:::EMEA Operational
ADFS:::EMEA Operational
RDWeb:::EMEA Operational
Firebox:::EMEA Operational
API:::EMEA Operational
Password Vault:::EMEA Operational
90 days ago
100.0 % uptime
Today
AuthPoint Authentication:::APAC ? Operational
90 days ago
100.0 % uptime
Today
RADIUS:::APAC Operational
SAML:::APAC Operational
Logon Agents:::APAC Operational
ADFS:::APAC Operational
RDWeb:::APAC Operational
Firebox:::APAC Operational
API:::APAC Operational
Password Vault:::APAC Operational
90 days ago
100.0 % uptime
Today
Firebox Management in WatchGuard Cloud:::AMER Operational
90 days ago
100.0 % uptime
Today
Firebox Configuration:::AMER ? Operational
90 days ago
100.0 % uptime
Today
Firebox Live Status:::AMER ? Operational
90 days ago
100.0 % uptime
Today
Firebox Management in WatchGuard Cloud:::EMEA Operational
90 days ago
100.0 % uptime
Today
Firebox Configuration:::EMEA ? Operational
90 days ago
100.0 % uptime
Today
Firebox Live Status:::EMEA ? Operational
90 days ago
100.0 % uptime
Today
Firebox Management in WatchGuard Cloud:::APAC Operational
90 days ago
100.0 % uptime
Today
Firebox Configuration:::APAC ? Operational
90 days ago
100.0 % uptime
Today
Firebox Live Status:::APAC ? Operational
90 days ago
100.0 % uptime
Today
Access Point Management in WatchGuard Cloud:::AMER Operational
90 days ago
100.0 % uptime
Today
Access Point Configuration:::AMER ? Operational
90 days ago
100.0 % uptime
Today
Access Point Live Status:::AMER ? Operational
90 days ago
100.0 % uptime
Today
Access Point Management in WatchGuard Cloud:::EMEA Operational
90 days ago
100.0 % uptime
Today
Access Point Configuration:::EMEA ? Operational
90 days ago
100.0 % uptime
Today
Access Point Live Status:::EMEA ? Operational
90 days ago
100.0 % uptime
Today
Access Point Management in WatchGuard Cloud:::APAC Operational
90 days ago
100.0 % uptime
Today
Access Point Configuration:::APAC ? Operational
90 days ago
100.0 % uptime
Today
Access Point Live Status:::APAC ? Operational
90 days ago
100.0 % uptime
Today
ThreatSync:::AMER Operational
90 days ago
100.0 % uptime
Today
Event Analysis and Threat Detection:::AMER Operational
90 days ago
100.0 % uptime
Today
Incident Persistence:::AMER Operational
90 days ago
100.0 % uptime
Today
Event Collection:::AMER Operational
90 days ago
100.0 % uptime
Today
Manual Remediation:::AMER Operational
90 days ago
100.0 % uptime
Today
Automated Remediation:::AMER Operational
90 days ago
100.0 % uptime
Today
Policy Management:::AMER ? Operational
90 days ago
100.0 % uptime
Today
Blocked-Sites Management:::AMER ? Operational
90 days ago
100.0 % uptime
Today
Audit-Record Generation:::AMER ? Operational
90 days ago
100.0 % uptime
Today
Notification Management:::AMER Operational
90 days ago
100.0 % uptime
Today
Data Access:::AMER Operational
90 days ago
100.0 % uptime
Today
ThreatSync:::EMEA Operational
90 days ago
100.0 % uptime
Today
Event Analysis and Threat Detection:::EMEA Operational
90 days ago
100.0 % uptime
Today
Incident Persistence:::EMEA Operational
90 days ago
100.0 % uptime
Today
Event Collection:::EMEA Operational
90 days ago
100.0 % uptime
Today
Manual Remediation:::EMEA Operational
90 days ago
100.0 % uptime
Today
Automated Remediation:::EMEA Operational
90 days ago
100.0 % uptime
Today
Policy Management:::EMEA ? Operational
90 days ago
100.0 % uptime
Today
Blocked-Sites Management:::EMEA ? Operational
90 days ago
100.0 % uptime
Today
Audit-Record Generation:::EMEA ? Operational
90 days ago
100.0 % uptime
Today
Notification Management:::EMEA Operational
90 days ago
100.0 % uptime
Today
Data Access:::EMEA Operational
90 days ago
100.0 % uptime
Today
ThreatSync:::APAC Operational
90 days ago
100.0 % uptime
Today
Event Analysis and Threat Detection:::APAC Operational
90 days ago
100.0 % uptime
Today
Incident Persistence:::APAC Operational
90 days ago
100.0 % uptime
Today
Event Collection:::APAC Operational
90 days ago
100.0 % uptime
Today
Manual Remediation:::APAC Operational
90 days ago
100.0 % uptime
Today
Automated Remediation:::APAC Operational
90 days ago
100.0 % uptime
Today
Policy Management:::APAC ? Operational
90 days ago
100.0 % uptime
Today
Blocked-Sites Management:::APAC ? Operational
90 days ago
100.0 % uptime
Today
Audit-Record Generation:::APAC ? Operational
90 days ago
100.0 % uptime
Today
Notification Management:::APAC Operational
90 days ago
100.0 % uptime
Today
Data Access:::APAC Operational
90 days ago
100.0 % uptime
Today
WatchGuard Cloud Visibility:::AMER ? Operational
Log Search and Log Manager:::AMER Operational
Dashboards and Reports:::AMER Operational
WatchGuard Cloud Visibility:::EMEA ? Operational
Log Search and Log Manager:::EMEA Operational
Dashboards and Reports:::EMEA Operational
WatchGuard Cloud Visibility:::APAC ? Operational
Log Search and Log Manager:::APAC Operational
Dashboards and Reports:::APAC Operational
WatchGuard.com:::CORE Operational
Main Website:::CORE Operational
WatchGuard.com SSO (WGID):::CORE Operational
Account and User Administration:::CORE Operational
Activations:::CORE Operational
WatchGuard Business Sites:::CORE Operational
Learning Center:::CORE Operational
Partner Portal:::CORE Operational
Software Downloads:::CORE Operational
Support Center:::CORE Operational
Technical Search:::CORE Operational
Panda Endpoint Security:::GLOBE Operational
Administration:::GLOBE Operational
DNSWatch:::AMER Operational
90 days ago
99.97 % uptime
Today
DNS:::AMER Operational
90 days ago
99.94 % uptime
Today
Go Client API:::AMER Operational
90 days ago
100.0 % uptime
Today
DNSWatch:::EMEA Operational
90 days ago
99.93 % uptime
Today
DNS:::EMEA Operational
90 days ago
99.87 % uptime
Today
Go Client API:::EMEA Operational
90 days ago
100.0 % uptime
Today
DNSWatch:::APAC Operational
90 days ago
100.0 % uptime
Today
DNS:::APAC Operational
90 days ago
100.0 % uptime
Today
Go Client API:::APAC Operational
90 days ago
100.0 % uptime
Today
DNSWatch:::GLOBE Operational
90 days ago
99.98 % uptime
Today
Dashboard:::GLOBE Operational
90 days ago
99.95 % uptime
Today
Blackhole:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Content Filtering:::GLOBE Operational
90 days ago
100.0 % uptime
Today
Firebox Registrations:::GLOBE Operational
90 days ago
99.96 % uptime
Today
Distributor Services:::GLOBE Operational
Subscription Billing:::GLOBE Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Service Interruptions from Network Maintenance Apr 20, 2024 01:00-07:00 UTC
On 2024-04-20 between 01:00 UTC and 07:00 UTC, WatchGuard will perform important network maintenance within our infrastructure. Various services and functionality will be impacted throughout the maintenance window, including:


  • WatchGuard Cloud (WGC) Administration services, such as operator and account management
  • Some WGC dashboards, such as service provider views
  • Account delegations
  • Rapid Deploy services
  • Activations and renewals of licenses
  • Managing products via the Support Center
  • Distributor Subscription Billing and EDI Ordering


All WGC security products, including AuthPoint Authentications, will continue to operate normally. Please check status.watchguard.com for up-to-date information during the maintenance window.
Posted on Apr 12, 2024 - 20:51 UTC
Past Incidents
Apr 18, 2024

Unresolved incident: 2024-04-18 - APAC - WGC Login Issues.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024
2024-04-08 - Global - Log Manager issues retrieving logs
Resolved - This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.
Apr 8, 18:35 UTC
Update - Our team is deploying the solution to resolve this, we will post our next update in 2 hours, if not sooner. Thank you for your patience.
Apr 8, 16:48 UTC
Identified - We are still experiencing issues with the Log Manager service, our team has identified the issue and they are working on a fix, we'll post our next update in 2h, if not sooner.
Apr 8, 14:27 UTC
Update - Users are still experiencing issues in Log Manager, our team is working hard to determine the impact and scale of these errors as they may vary, some user will not be able to retrieve logs from today backwards and other are experiencing issues from March 28th backwards, we'll post our next update in 2h, if not sooner.
Apr 8, 12:33 UTC
Update - We are continuing to investigate this issue.
Apr 8, 11:20 UTC
Investigating - Some users are reporting issues in Log Manager, having problems to retrieve logs. Once we determine the impact and scale of these errors we'll post our next update in 1h, if not sooner.
Apr 8, 11:20 UTC
Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024
AuthPoint - Total Identity Security Database Maintenance - AMER
Completed - The scheduled maintenance has been completed.
Apr 4, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 13:00 UTC
Scheduled - We will be performing maintenance in the AuthPoint Production AMER region on 04 April 2024 at 13:00 UTC.



The maintenance window is approximately 3 hours.



Impact: During the maintenance window, you may have issues synchronizing users. Additionally, for TIS only, logins and registrations may take longer than normal. We expect these service interruptions to be less than 2 hours.
Mar 18, 11:58 UTC
← Incident History Powered by Atlassian Statuspage
Copyright © 1996-2023 WatchGuard Technologies, Inc. All Rights Reserved.