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We are no longer experiencing Support Center and Partner Portal synchronization errors and this incident is now resolved. The Support Center and Partner Portal is operating normally at this time.
Posted Mar 17, 2024 - 16:56 UTC
Update
Our systems show that the synchronization of the Support Center and Partner Portal is returning to normal and we continue to monitor to ensure system stability. We will post our next update in 60 minutes, if not sooner.
Posted Mar 17, 2024 - 15:55 UTC
Update
Our systems show that the synchronization of the Support Center and Partner Portal is returning to normal and we continue to monitor to ensure system stability. We will post our next update in 60 minutes, if not sooner.
Posted Mar 17, 2024 - 14:57 UTC
Monitoring
Our systems show Support Center and Partner Portal synchronization are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 60 minutes, if not sooner.
Posted Mar 17, 2024 - 13:55 UTC
Update
We are still working hard to resolve this event and we apologize for the impact this event has caused. Please check back in 60 minutes for updates. Thanks for your patience.
Posted Mar 17, 2024 - 12:42 UTC
Update
We are still working hard to resolve this event. Please check back in 60 minutes for updates. Thanks for your patience.
Posted Mar 17, 2024 - 11:48 UTC
Identified
We continue to work on Support Center and Partner Portal synchronization errors and have identified the problem. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.
Posted Mar 17, 2024 - 11:22 UTC
Investigating
We're investigating errors on Support Center and Partner Portal. Once we determine the impact and scale of these errors we'll post our next update in 60 minutes, if not sooner.
Posted Mar 17, 2024 - 10:27 UTC
This incident affected: WatchGuard Cloud Platform:::AMER (Account Administration:::AMER, Operator Administration:::AMER), WatchGuard Cloud Platform:::EMEA (Account Administration:::EMEA, Operator Administration:::EMEA), WatchGuard Cloud Platform:::APAC (Account Administration:::APAC, Operator Administration:::APAC), WatchGuard Business Sites:::CORE (Partner Portal:::CORE, Software Downloads:::CORE, Support Center:::CORE, Technical Search:::CORE), and WatchGuard.com:::CORE (Account and User Administration:::CORE).